You might think you don’t need to invest in training and development, especially when it comes to the basic office programs and technology you use every single day. Surely you all have these skills already, right?
But you might not realize what you don’t know. Until someone shows you a better way.
How many times have you learned a new time-saving trick and said, “Wow! I wish I’d known that years ago!” We’ve all had plenty of these moments. Perhaps you even had one this morning. Don’t worry. We won’t tell anyone.
But we will remind you that when you invest in training your people to better use the technology that is integral to their jobs, you will have more productive, more highly skilled employees.
And they’ll be happier, too. Because by making them more efficient, you’re saving them some serious amounts of time and frustration. If time truly does equal money, this will be good for your bottom line as well. But it’s not just about the cash. Other perks of on the job skills training include:
- A culture that promotes continual education and professional development
- Improved employee confidence, morale and engagement
- Removal of the stigma associated with asking for help
Sounds pretty good, doesn’t it? So how do you get moving in that direction?
Start on the inside
No need to rush out and search for an outside expert. Nearly every organization in existence has one or more people who already know the systems really well. These are the go-to people everyone seeks out when questions come up.
If you’ve got someone in house who is willing to provide a series of short, technical training sessions for the staff on a regular basis, take advantage of that resource. Release that person from a few other tasks and let them help your entire team improve their skills and increase their productivity.
Let’s be honest. This is probably happening already, but on a less efficient basis. If your in-house experts are giving up little blocks of time on a regular basis to help individual coworkers with various process and technology issues, they’re losing valuable productivity. Why not offer these folks the opportunity to spend 10 or 15 targeted minutes once or twice a week helping the entire team instead? This will reduce the overall teaching and learning time, and save your highly productive employees from giving away countless hours— a few minutes at a time.
If you have an internal employee who is a processes wizard, invite them to share what they know, if not with everyone, then at least within their team or department. A quick 10 minutes at each staff meeting could result in vastly increased efficiency and productivity.
Outsiders are okay, too.
If you don’t have anyone willing or qualified to mentor others internally, seek help from outside organizations or consultants. This is especially helpful if you are implementing new technology or onboarding new employees.
- Bring experts to your location to host on-site training sessions
- Send staff to local community colleges for skills enhancement
- Reimburse employees who are motivated to do this on their own
- Take advantage of online training, classes and certification programs
If you’re investing in new technology, hire someone from that organization to come in and help get your team to get up to speed. Chances are, your new system is already expensive. What will your ROI look like if no one knows how to use it properly? Build staff training into the projected cost upfront. It’s money and time well spent.
You don’t have to know it all
If you’re reading this article and recognize yourself as someone with skills gaps, don’t worry! You’re certainly not alone. Everyone has room for improvement somewhere.
The only reason to feel bad is if you waste the opportunity to improve.
Is your benefits broker also a compliance consultant? How about a trusted business partner? Are you confident your policies and processes are doing what they need to ensure that your company—and your employees— are healthy and productive? At Combined, this is what we do for Los Angeles employers every single day. CONTACT US NOW